IVR Training

Optimizing IVR & Speech Recognition in the Age of Smartphones, Philadelphia, September 20-21, 2017

eig-workshop-title

Exclusive Two-Day Educational Workshop

Philadelphia, PA
September 20-21
$1,495 per person
$1,295 early-bird discount available through August 25
Multiple-seat discounts also available
Register Now!

The leading independent consulting firm for Interactive Voice Response announces an immersion training workshop focusing on IVR design in today’s multi-channel, multi-modal world.

Get Answers to the Following Questions

  • IVR Self-Service: Is it going away?
  • Natural Language: How does it change the IVR business case?
  • Voice Biometrics: Who is using it where, and why?
  • Visual IVR and Omni-Channel customer service: Are they gimmicks or useful tools?
  • Platform replacement and/or Hosting: How do I decide?

Description

This 2-day hands-on training course offers skills and knowledge required to plan, design and implement effective touch-tone and speech recognition self-service systems. It introduces key aspects of IVR design including business issues, new technologies, tuning, logging and reporting, and improved security.

The delivery of EIG courses is hands-on and highly participative. Through numerous examples, case studies, and research, you will learn specific and scientifically-proven techniques that increase throughput and IVR containment while reducing errors. You will also get a chance to evaluate the quality of your current IVR. The courses have been recently updated to reflect the latest trends and common practices.

Featuring Special Guest Presenter: Jim Britt, CEO of Holdyr

Jim Britt is the Founder and CEO of Holdyr, developers of an innovative, Cloud-based solution that allows callers to choose their preferred streaming music and audio content (news, talk, sports) as they hold the line for live-agent service.

Presenting “Fixing On-Hold with Caller Experience Control” on September 21, Jim will detail the rise and importance of control and personalization through converging multimedia, Web, and contact center channels, and why enhancing your on-hold strategy is so important to your larger IVR and contact center objectives.

Learn how to:

  • Design a customer-focused IVR that really works.
  • Mix simple menus with natural language and directed dialogues for maximum coverage and minimum errors.
  • Fully integrate speech recognition and touch-tone.

Who Should Attend?

This training course is aimed at those responsible for customer contact applications, including call center directors, managers, and IVR developers. The course applies to customer service, sales and technical support applications from virtually every industry. The focus of the course is on customer self-service and the technology details required to design effective applications. Both novices and IVR experts have attended and recommend this workshop.

Details

  • Price per person: $1,495
  • Discounts available for multiple seats and early-bird registration
  • The fee includes a comprehensive course manual, handouts and a Certificate of Completion.

Location and Amenities

Courtyard Philadelphia Downtown

Courtyard Philadelphia Downtown
21 Juniper Street
Philadelphia, PA 19101

Book your group rate for the IVR Workshop

The Courtyard is conveniently located near Philadelphia’s amazing selection of museums, parks, and historical sites.

Off-site and valet parking are available for $37 to $54 a day.  One-way cab fare from the airport is about $29 (one-way).

Registration

Submit the workshop registration form and we’ll contact you.
Or, register by phone at 1 888 344 4487.

Optimizing IVR & Speech Recognition in the Age of Smartphones, Philadelphia, September 20-21, 2017 was last modified: August 17th, 2017 by Ed Elrod