IVR Training

IVR & Speech Recognition Training, Fort Lauderdale, February 13-15, 2018

Fort Lauderdale, February 13-15 in conjunction with ITEXPO

Register Today!

This hands-on workshop offers two-days of training on the skills and knowledge required to plan, design, and implement effective touch-tone and speech recognition systems. It introduces key aspects of voice user interface (VUI) design including business issues, new technologies, and improved security.

For ITEXPO, we’ve added an optional third day at no additional cost dedicated to one-on-one consulting appointments with experts from EIG and GM Voices.

Get Answers to the Following Questions

  • IVR Self-Service: Is it going away? If not, what can we do to make it better?
  • Natural Language: Why is improving first call resolution one of the key benefits?
  • Voice Biometrics: Who is using it where, and why?
  • Visual IVR and Omni-Channel customer service: Are they gimmicks or useful tools?
  • How will customers contact you using Chat, Siri, Alexa and other Intelligent Assistants?
  • And much more!


The delivery of EIG/GM Voices courses is hands-on and highly participative. Through numerous examples, case studies, and research, you will learn specific and scientifically-proven techniques that increase user interface performance and customer satisfaction while reducing errors. You will also get a chance to evaluate the quality of your current systems. The courses have been recently updated to reflect the latest trends, new research, and best practices.

Participants also receive complimentary exhibit hall passes for the co-located IT Expo.

Learn how to:

  • Design a customer-focused voice user interface that really works.
  • Effectively mix simple touch-tone menus with natural language and directed dialogue speech recognition for maximum coverage and minimum errors.
  • Evolve traditional IVR self-service to accommodate Smartphones, Chat, Siri, Alexa, and other Intelligent Assistants.
  • Take advantage of artificial intelligence to design more predictive user experiences.

Who Should Attend?

This training course is aimed at those responsible for customer contact applications, including call center directors, managers, and application developers. The course applies to customer service, sales and technical support applications from virtually every industry. The focus of the course is on customer self-service and call steering with the technology details required to design effective applications. Both novices and IVR experts have attended and recommend this workshop.


Early bird - through Jan 26$1,295Register Today!
Standard price$1,495
Additional attendees from the same company$1,195


The February IVR Workshop is being held in conjunction with ITExpo in Fort Lauderdale, Florida.ITEXPO 2018 February 14-16, Fort Lauderdale, FL

IVR & Speech Recognition Training, Fort Lauderdale, February 13-15, 2018 was last modified: November 10th, 2017 by Ed Elrod