{"id":29995,"date":"2019-09-11T15:51:31","date_gmt":"2019-09-11T15:51:31","guid":{"rendered":"http:\/\/www.eiginc.com\/WP\/?page_id=29995"},"modified":"2023-05-20T11:03:03","modified_gmt":"2023-05-20T11:03:03","slug":"services","status":"publish","type":"page","link":"https:\/\/www.eiginc.com\/WP\/services\/","title":{"rendered":"Services"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;3.22.7&#8243; top_divider_height_phone=&#8221;50px&#8221; top_divider_height_last_edited=&#8221;on|phone&#8221; bottom_divider_color=&#8221;#FFFFFF&#8221; bottom_divider_height=&#8221;63px&#8221; locked=&#8221;off&#8221;][et_pb_fullwidth_code admin_label=&#8221;CSS Styling Do Not Remove  &#8211; CSS Code&#8221; _builder_version=&#8221;3.22.7&#8243; global_module=&#8221;29434&#8243;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->  \/* Global Styles *\/<!-- [et_pb_line_break_holder] -->.et_pb_text_0.eig-main-heading h1 {<!-- [et_pb_line_break_holder] -->    text-transform: uppercase !important;<!-- [et_pb_line_break_holder] -->    font-size: 4.3em;<!-- [et_pb_line_break_holder] -->    color: #4472c4;<!-- [et_pb_line_break_holder] -->    font-weight: bold;<!-- [et_pb_line_break_holder] -->    text-align: center;<!-- [et_pb_line_break_holder] -->    letter-spacing: 0.15em; 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<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_fullwidth_code][et_pb_fullwidth_menu fullwidth_menu=&#8221;on&#8221; dropdown_menu_bg_color=&#8221;#ffffff&#8221; dropdown_menu_line_color=&#8221;rgba(0,0,0,0)&#8221; mobile_menu_bg_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.22.7&#8243; menu_font=&#8221;morlrounded-semiligh||||||||&#8221; menu_text_color=&#8221;#44546a&#8221; menu_font_size=&#8221;17px&#8221; menu_letter_spacing=&#8221;1px&#8221; text_orientation=&#8221;right&#8221; custom_padding=&#8221;|124px||&#8221; dropdown_menu_animation=&#8221;slide&#8221; global_module=&#8221;29399&#8243;][\/et_pb_fullwidth_menu][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;3.22.7&#8243;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243; custom_padding=&#8221;||4px|||&#8221;][et_pb_row custom_margin=&#8221;|auto|52px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;Services Heading &#8211; Text&#8221; module_class=&#8221;eig-main-heading&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;50px&#8221; header_2_font_size_tablet=&#8221;45px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; header_3_font=&#8221;||||||||&#8221; header_3_text_align=&#8221;center&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||-1px|||&#8221; custom_padding=&#8221;||0px|||&#8221; locked=&#8221;off&#8221;]<\/p>\n<h1>EIG SERVICES<\/h1>\n<p>[\/et_pb_text][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/09\/EIG-All-Services-Img.jpg&#8221; align=&#8221;center&#8221; admin_label=&#8221;IVR Services&#8221; _builder_version=&#8221;3.22.7&#8243; custom_margin=&#8221;-5px||3px|||&#8221; custom_padding=&#8221;||0px|||&#8221; animation_direction=&#8221;bottom&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243; custom_padding=&#8221;0px||0px|||&#8221;][et_pb_row custom_padding=&#8221;6px||0px|||&#8221; _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;Services Heading &#8211; Text&#8221; module_class=&#8221;eig-main-heading&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_2_font=&#8221;morlrounded-semiligh||||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#4472c4&#8243; header_2_font_size=&#8221;65px&#8221; header_2_font_size_tablet=&#8221;65px&#8221; header_2_font_size_phone=&#8221;40px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_letter_spacing=&#8221;6px&#8221; header_3_font=&#8221;||||||||&#8221; header_3_text_align=&#8221;center&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||-1px|||&#8221; custom_padding=&#8221;||0px|||&#8221; locked=&#8221;off&#8221;]<\/p>\n<h2>IVR SERVICES<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243; global_module=&#8221;29998&#8243; saved_tabs=&#8221;all&#8221;][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/09\/Enterprise-Integration-Group-IVR-Design-Training-Workshops-img.jpg&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3> IVR Design Training Workshops<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221; custom_padding=&#8221;16px|||||&#8221;]<\/p>\n<p>EIG conducts widely-acclaimed interactive voice response (IVR) design training workshops across the US and Europe throughout the year.<\/p>\n<p>In this IVR workshop, you gain the knowledge and skills you need to plan, design and implement effective touch-tone and speech recognition self-service IVR. The workshops provides practical guidance on designing the best customer-focused IVR for your business. Learn scientifically-proven techniques that increase throughput and IVR containment while reducing errors.<\/p>\n<p>You will also learn about the core principles of conversation with machines, including the psychology and ergonomics of dialog, how to structure natural conversations, how to ask questions, and how to make your user interface discoverable and stable to error.<\/p>\n<p>See the full <a href=\"http:\/\/www.eiginc.com\/WP\/training\/\">EIG training workshop and conference calendar<\/a>. Or if it\u2019s more practical, <a href=\"http:\/\/www.eiginc.com\/WP\/contact-workshops-conferences\/\">contact EIG<\/a> about conducting a workshop specifically for your organization.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2020\/08\/magnifying-glass-4490044_1920.jpg&#8221; _builder_version=&#8221;3.22.7&#8243;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3> IVR Audit<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>Evaluate your existing IVR against proven best practices and successful real-world implementations. We provide a report with quantified measurements and recommendations so you can make effective design decisions. Apply the recommendations for quick-hit telephone user interface improvements.\u00a0<\/p>\n<ol><\/ol>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/08\/Enterprise-Integration-Group-IVR-Design-Planning.jpg&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221; width=&#8221;100%&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>IVR Design Planning<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]EIG works with you to develop a Strategic Plan, following a planning process that guides the analysis  of your existing IVR and agent services. The result is a detailed, step-by-step plan to improve service for your customers.<\/p>\n<p>This disciplined process evaluates the business case, prioritizes functionality, explores of success, and quickly creates an high-level model the target system behavior. It reduces project risk and maximizes the return on investment.<\/p>\n<p>The deliverable is a strategic planning document that draws on data analysis, stakeholder interviews, and a one- or two-day on-site working sessions.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/08\/Enterprise-Integration-Group-IVR-Interface-Design-1.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>IVR User Interface Design<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>Quality IVR Design is essential whether you\u2019re working with <strong>IVR<\/strong> in<strong> Speech<\/strong>, <strong>Touch-Tone<\/strong> (DTMF), or natural language understanding (<strong>NLU<\/strong>).<\/p>\n<p>The quality of the design directly affects the success of your application. A successful design will allow your customers to clearly understand how they can achieve their goal \u2013 leading directly to improved customer satisfaction, self-service containment, and reduction in cross-transfers.<\/p>\n<p>EIG will lead a comprehensive process of requirement discovery, analysis, review, and usability testing. Based on over twenty years of experience, the designs we create with you will reflect best conversational design practices and also address the different needs of reviewers, business stakeholders, programmers, grammar builders, recording studios, and testers.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/08\/Enterprise-Integration-Group-Video-Usability-Testing.jpg&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221; width=&#8221;100%&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>Video Usability Testing<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>Video Usability, or \u201cWizard of Oz,\u201d testing calibrates important design features with real users \u2013 but without the expense, delay, and risk of testing in a live application. We test with a simulation of your service that allows callers to interact with a design \u201cin the lab\u201d where it\u2019s easy to see what works (and what doesn\u2019t) and to quickly try out alternative scripts and navigation. We address each project with a process that we\u2019ve honed across hundreds of usability tests:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Develop and review a detailed test plan<\/li>\n<li>Manage the logistics of recruiting and testing with our mobile usability lab at your site or<\/li>\n<li>elsewhere in the world<\/li>\n<li>Conduct testing using our unique, high-fidelity simulator<\/li>\n<li>Deliver a concise, multi-media report of findings and recommendations<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/08\/Enterprise-Integration-Group-Live-Traffic-Wizard.jpg&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221; width=&#8221;100%&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>Live Traffic Wizard of Oz Usability Testing<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>Trial a new design with hundreds (or thousands) of live calls without any need for complex development or integration. Live Traffic Wizard tests can go live within days of the original concept. We provide rapid statistical feedback on the performance of your new touch-tone, speech, or hybrid design. We can test alternative design elements and even collect post-call customer satisfaction data.<\/p>\n<p>Specially developed test equipment is brought to your call center and simply plugged into your phone headset jacks. EIG researchers collaborate with you to create a perfect simulation of the trial dialog which can include identification, validation, and personalized delivery of account data to your callers. Callers can self-serve or transfer to dedicated call center agents who can provide agent-assisted service *and* to collect additional data for later analysis<\/p>\n<p>We\u2019ll develop and review a detailed test plan; manage the logistics of testing in your call center; build the simulation; conduct testing using our unique, high-fidelity wizard IVR simulator; and deliver a concise, multi-media report of findings and recommendations.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||27px|||&#8221; _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2020\/08\/mobile-phone-998871_1920.jpg&#8221; _builder_version=&#8221;3.22.7&#8243;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>Visual IVR Solutions<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>It takes more than a \u201ccall me\u201d button to integrate your mobile application, IVR, and call center into an experience that flows smoothly and just works \u2013 for your customers and for your business. When customers need service, they appreciate the flexibility of choosing to use the telephone (either keypad or voice), touch on the Mobile App (including swipe and pinch), or multiple concurrent user interfaces to navigate and accomplish what they need.<\/p>\n<p>EIG consultants and development partners have the experience to work with your call center and your mobile teams to plan, design, test, and develop Visual IVR solutions licensed from <a href=\"https:\/\/www.eiginc.com\/shadowprompt\/index.php\" target=\"_blank\" rel=\"noopener noreferrer\">Shadow Prompt Technology<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243; custom_padding=&#8221;96px||0px|||&#8221;][et_pb_row custom_padding=&#8221;6px||0px|||&#8221; _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;Services Heading &#8211; Text&#8221; module_class=&#8221;eig-main-heading&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_2_font=&#8221;morlrounded-semiligh||||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#4472c4&#8243; header_2_font_size=&#8221;65px&#8221; header_2_font_size_tablet=&#8221;65px&#8221; header_2_font_size_phone=&#8221;40px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_letter_spacing=&#8221;6px&#8221; header_3_font=&#8221;||||||||&#8221; header_3_text_align=&#8221;center&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||-1px|||&#8221; custom_padding=&#8221;||0px|||&#8221; locked=&#8221;off&#8221;]<\/p>\n<h2>IVA SERVICES<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243; global_module=&#8221;30006&#8243; saved_tabs=&#8221;all&#8221;][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/08\/Enterprise-Integration-Group-Smart-Speaker-Design-Worshop.jpg&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>Conversational AI Design Workshops<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>EIG conducts widely-acclaimed conversational design training workshops across the US and Europe throughout the year.<\/p>\n<p>In this conversational AI design workshop, you&#8217;ll learn how to design Alexa, Google Home and other Intelligent Virtual Assistant (IVA) applications. You will gain knowledge about how and where speech is useful \u2013 both in the home and on the move. You will also learn how to build sustained interactions that are natural but remain discoverable and stable.<\/p>\n<p>You will also learn about the core prinicples of conversation with machines, including the psychology and ergonomics of dialog, how to structure natural conversations, how to ask questions, and how to make your user interface discoverable and stable to error.<\/p>\n<p>See the full <a href=\"http:\/\/www.eiginc.com\/WP\/training\/\" target=\"_blank\" rel=\"noopener noreferrer\">EIG training workshop and conference calendar<\/a>. Or if it\u2019s more practical, <a href=\"http:\/\/www.eiginc.com\/WP\/contact-workshops-conferences\/\" target=\"_blank\" rel=\"noopener noreferrer\">contact EIG<\/a> about conducting a workshop specifically for your organization.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/08\/Enterprise-Integration-Group-Smart-Speaker-Conversation-Design.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221; width=&#8221;100%&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>Conversational AI Design<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>The quality of the conversatonal design directly affects the success of your IVA, Alexa Skill or Google Home application.<\/p>\n<p>A successful design will allow your customers to clearly understand how they can achieve their goal \u2013 leading directly to increased user satisfaction, onboarding, and repeat usage.<\/p>\n<p>EIG offers a full skill design service \u2013 giving you world -class conversational interaction designs that are just right for your customers and business.\u00a0This includes when and how to blend open questions with closed directed prompts, and how to manage silence, under-specification, and other errors without ever saying, &#8220;I&#8217;m sorry. I didn&#8217;t understand.&#8221;\u00a0<\/p>\n<p>We will help you identify the areas where your customers will benefit from a smart speaker or personal assistant skill. We will then use a structured sprint design methodology to help you design and build your skill. Where appropriate, usability testing will also be conducted.<\/p>\n<p>Based on over twenty years of experience, the designs we create with you will reflect best conversational design practices and also address the different needs of reviewers, business stakeholders, programmers, grammar builders, recording studios, and testers.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||50px|||&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/08\/Enterprise-Integration-Group-Smart-Speaker-Usability-Testing.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>Usability Testing<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>Video Usability testing calibrates important design features with real users \u2013 catching usability problems early in the design cycle.<\/p>\n<p>With this service, EIG will test prototypes of your IVA, Alexa Skill or Google Home application or use a \u201cWizard-Of-Oz\u201d simulation. This will allow your customers to interact with a design \u201cin the lab\u201d where it\u2019s easy to see what works (and what doesn\u2019t) and to quickly try out alternative design ideas.<\/p>\n<p>We address each project with a process that we\u2019ve honed across hundreds of usability tests:<\/p>\n<p>Develop and review a detailed test plan.<\/p>\n<p>Manage the logistics of recruiting and testing with our mobile usability lab at your site or elsewhere in the world<\/p>\n<p>Conduct testing using our unique, high-fidelity simulator or using your own prototype.<\/p>\n<p>Deliver a concise, multi-media report of findings and recommendations<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243; custom_padding=&#8221;0px||0px|||&#8221;][et_pb_row custom_padding=&#8221;6px||0px|||&#8221; _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;Services Heading &#8211; Text&#8221; module_class=&#8221;eig-main-heading&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_2_font=&#8221;morlrounded-semiligh||||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#4472c4&#8243; header_2_font_size=&#8221;65px&#8221; header_2_font_size_tablet=&#8221;65px&#8221; header_2_font_size_phone=&#8221;40px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_letter_spacing=&#8221;6px&#8221; header_3_font=&#8221;||||||||&#8221; header_3_text_align=&#8221;center&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||-1px|||&#8221; custom_padding=&#8221;||0px|||&#8221; locked=&#8221;off&#8221;]<\/p>\n<h2>TRANSCRIPTION AND AI SERVICES<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243; global_module=&#8221;30011&#8243;][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/08\/Enterprise-Integration-Group-Audio-Transcription.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3> Audio Transcription<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]EIG provides transcription services to support the devleopment and test of spoken language grammars.<\/p>\n<p>All transcription work is carried out in-house to a very high standard and specification.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/08\/Enterprise-Integration-Group-NLU-Tagging-Analysis.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221; width=&#8221;100%&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>NLU Tagging and Analysis<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>The EIG transcription lab provides a full natural language understanding (NLU) Tagging service.<\/p>\n<p>Our tagging service will design a meaning scheme (such as Intents and Entities or Slots) based on example customer sentences.<\/p>\n<p>Then we will mark-up a corpus of sample sentences with these meaning labels . The service is typically used for preparing data for the creation of statistical semantic language (SSM) models and robust parsers but it is also useful for preparing data for tuning more constrained grammars. Projects that are optimising Voicebot or Chatbot user-interfaces may also consider using this service.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/08\/Enterprise-Integration-Group-NLU-Grammar-Creation.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221; width=&#8221;100%&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>NLU Grammar Creation<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>EIG offers a full grammar design and build service. An experienced EIG linguist will analyse the context of any grammar and design the anticipated customer responses.<\/p>\n<p>EIG supports a complete range of grammar formats from leading providers such as Nuance, including <strong>GRXML<\/strong>, statistical language models (<strong>SLM<\/strong>) robust parsing and statistical semantic models (<strong>SSMs<\/strong>),<\/p>\n<p>In addition this service will also support the development of language models for <strong>Alexa<\/strong> and <strong>Google Home<\/strong> as well as\u00a0<strong>Chatbot<\/strong> NLU parsers such as <a href=\"http:\/\/www.eiginc.com\/WP\/partners\/\">Omnibot<\/a>.<\/p>\n<p>This service is often used in conjunction with our transcription and NLU Tagging and Analysis service.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/09\/GrammarTuning.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>NLU Grammar Tuning<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>In order to get optimal performance from your speech recognition, EIG offers grammar tuning and optimisation services.<\/p>\n<p>EIG supports all common formats of grammar from major suppliers such as Nuance. Examples include <strong>GRXML<\/strong>, statistical language models (<strong>SLMs<\/strong>), and statistical semantic models (<strong>SSMs<\/strong>).<\/p>\n<p>Grammar optimisation can also be performed on NLU example-based grammars such as those used in <strong>Alexa<\/strong> and <strong>Google Home<\/strong>.<\/p>\n<p>This service is often used in conjunction with our NLU Grammar Design, Transcription and NLU Tagging and Analysis service.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243; custom_padding=&#8221;0px||0px|||&#8221;][et_pb_row custom_padding=&#8221;6px||0px|||&#8221; _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;Services Heading &#8211; Text&#8221; module_class=&#8221;eig-main-heading&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_2_font=&#8221;morlrounded-semiligh||||||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#4472c4&#8243; header_2_font_size=&#8221;65px&#8221; header_2_font_size_tablet=&#8221;65px&#8221; header_2_font_size_phone=&#8221;40px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_letter_spacing=&#8221;6px&#8221; header_3_font=&#8221;||||||||&#8221; header_3_text_align=&#8221;center&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||-1px|||&#8221; custom_padding=&#8221;||0px|||&#8221; locked=&#8221;off&#8221;]<\/p>\n<h2>VOICEBOT AND CHATBOT SERVICES<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243; global_module=&#8221;30021&#8243; saved_tabs=&#8221;all&#8221;][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2020\/08\/writing-336370_1920.jpg&#8221; _builder_version=&#8221;3.22.7&#8243;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>Voicebot and Chatbot Audits<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>\u00a0If you already have an automated voicebot or chatbot, one of our EIG conversational analysts will provide an exhaustive audit of its capabilities.\u00a0 We will report back on the different aspects of your current user experience, including the scripting, continuity, navigability and integration of the voicebot and chatbot with the customer journey.\u00a0<\/p>\n<p>This is a starter package to assess your current strengths and weaknesses and plan for excellence.\u00a0 We are vendor neutral and support most almost all dialog designers including, Amazon Lex, Genesys Dialog Engine, Google Dialogflow, IBM Watson, Microsoft Azure Bot Framework Composer, and Nuance Mix.<\/p>\n<ol><\/ol>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>Voicebot and Chatbot Design Training<\/h3>\n<p>[\/et_pb_text][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2020\/08\/20190917_160841-lowres.jpg&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; width=&#8221;46%&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>EIG conducts widely-acclaimed conversational AI design training workshops across the US and Europe throughout the year.<\/p>\n<p>In this conversational AI design workshop you will learn how to build sustained interactions that are natural but discoverable and and do not go off track.<\/p>\n<p>You will also learn about the core prinicples of dialogue, including core principles of linguistics, how to structure natural conversations, how to ask questions, how to mix options and natural language, how to give just the right amount of information, and when to connect the customer to a live chat agent.<\/p>\n<p>See the full <a href=\"http:\/\/www.eiginc.com\/WP\/training\/\">EIG training workshop and conference calendar<\/a>. Or if it\u2019s more practical, <a href=\"http:\/\/www.eiginc.com\/WP\/contact-workshops-conferences\/\">contact EIG<\/a> about conducting a workshop specifically for your organization.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/08\/Enterprise-Integration-Group-Smart-Speaker-Conversation-Design.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221; width=&#8221;100%&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>AI Voicebot and Chatbot Conversational Design<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>The quality of the conversational design directly affects the success of your voicebot or chatbot.<\/p>\n<p>A successful design will allow your customers to clearly understand how they can achieve their goal \u2013 leading directly to increased user satisfaction, onboarding, and repeat usage.<\/p>\n<p>EIG offers a full AI dialog design service \u2013 giving you world -class conversational interaction designs that are just right for your customers and business.\u00a0 This includes when and how to blend open questions with closed directed prompts, and how to manage silence, under-specification, and other errors without ever saying, &#8220;I&#8217;m sorry. I didn&#8217;t understand.&#8221;\u00a0<\/p>\n<p>We will help you identify the areas where your customers will benefit from voicebot and chatbot assistance.\u00a0 We will then use a structured sprint design methodology to help you design and build your applications. Where appropriate, usability testing will also be conducted.<\/p>\n<p>We are vendor neutral and support most almost all dialog designers including, Amazon Lex, Genesys Dialog Engine, Google Dialogflow, IBM Watson, Microsoft Azure Bot Framework Composer, and Nuance Mix.<\/p>\n<p>Based on over twenty years of experience, the designs we create with you will reflect best conversational design practices and also address the different needs of users, reviewers, business stakeholders, programmers, and testers.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||115px&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; border_width_bottom=&#8221;1px&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/08\/Enterprise-Integration-Group-NLU-Tagging-Analysis.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_spread=&#8221;-6px&#8221; width=&#8221;100%&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221; custom_margin=&#8221;||29px|||&#8221; custom_padding=&#8221;0px|||||&#8221;]<\/p>\n<h3>Intent Tagging and Analysis<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<p>The EIG transcription lab provides a full natural language understanding (Intent) Tagging service.<\/p>\n<p>Our tagging service will design a meaning scheme (such as Intents and Entities or Slots) based on example customer sentences.\u00a0 These can either be from your current chat bot, or we will help you gather examples for fresh tasks.<\/p>\n<p>Then we will mark-up a\u00a0 sample sentences (utterances) with these meaning labels .\u00a0 EIG can also provide custom services to help maintain your current intent schemes.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;||49px|||&#8221; custom_margin=&#8221;|auto|98px|auto||&#8221; _builder_version=&#8221;3.22.7&#8243; locked=&#8221;off&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_image src=&#8221;http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2020\/08\/chat.jpeg&#8221; _builder_version=&#8221;3.22.7&#8243;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text module_class=&#8221;eig-sub-head&#8221; _builder_version=&#8221;3.22.7&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221;]<\/p>\n<h3>Usability Testing<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;eig-service-description&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221; custom_padding=&#8221;0px|||||&#8221;]<\/p>\n<p>Usability testing calibrates important design features with real users \u2013 catching usability problems early in the design cycle.<\/p>\n<p>With this service, EIG will test your current live service or prototypes new chat topics. This will allow your customers to interact with a design \u201cin the lab\u201d where it\u2019s easy to see what works (and what doesn\u2019t) and to quickly try out alternative design ideas.<\/p>\n<p>We address each project with a process that we\u2019ve honed across hundreds of usability tests:<\/p>\n<p>Develop and review a detailed test plan.<\/p>\n<p>Manage the logistics of recruiting and testing with our mobile usability lab at your site or elsewhere in the world<\/p>\n<p>Conduct testing using our unique, high-fidelity simulator or using your own prototype.<\/p>\n<p>Deliver a concise, multi-media report of findings and recommendations<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_row custom_padding=&#8221;50px||50px&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;rgba(51,51,51,0.19)&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;rgba(51,51,51,0.19)&#8221; global_module=&#8221;29246&#8243;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;AG Heading &#8211; Text&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;morlrounded-light||||||||&#8221; text_font_size=&#8221;26px&#8221; custom_margin=&#8221;||16px|||&#8221;]ENTERPRISE INTEGRATION GROUP AG[\/et_pb_text][et_pb_text admin_label=&#8221;AG Address &#8211; Text&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221; link_option_url=&#8221;http:\/\/www.eiginc.com\/WP\/contact-eig-ag\/&#8221;]<\/p>\n<p>Weinbergstrasse 68<br \/> 8006 Z\u00fcrich<br \/> Switzerland<br \/> +41 79 233-23 44 (Telefon)<br \/> <a href=\"http:\/\/www.eiginc.com\/WP\/contact-eig-ag\/\">Contact EIG AG<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;US Heading &#8211; Text&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;morlrounded-light||||||||&#8221; text_font_size=&#8221;26px&#8221; custom_margin=&#8221;||16px|||&#8221;]<\/p>\n<p>ENTERPRISE INTEGRATION GROUP, INC.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;US Address &#8211; Text&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221; link_option_url=&#8221;http:\/\/www.eiginc.com\/WP\/contact-egi-inc\/&#8221;]<\/p>\n<p>PO Box 153<br \/> San Ramon, California 94583<br \/> 1 925 518 1106 (Telephone)<br \/> 1 925 215 8465 (Fax)<br \/> <a href=\"http:\/\/www.eiginc.com\/WP\/contact-egi-inc\/\">Contact EIG, Inc.<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;Europe Heading &#8211; Text&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;morlrounded-light||||||||&#8221; text_font_size=&#8221;26px&#8221; custom_margin=&#8221;||16px|||&#8221;]EIG (EUROPE) LTD.[\/et_pb_text][et_pb_text admin_label=&#8221;Europe Address &#8211; Text&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221; custom_margin=&#8221;||16px|||&#8221; link_option_url=&#8221;http:\/\/www.eiginc.com\/WP\/contact-eig-europe\/&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 17px;\">Crown House<br \/><\/span><span style=\"font-size: 17px;\">27 Old Gloucester Street<br \/><\/span>London\u00a0 WC1N 3AX<br \/>United Kingdom<br \/> +41 79 233 23 44 (Tel)<br \/> <a href=\"http:\/\/www.eiginc.com\/WP\/contact-eig-europe\/\">Contact EIG (Europe) Ltd.<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;CTA Section&#8221; _builder_version=&#8221;3.22.7&#8243; custom_padding=&#8221;150px|||||&#8221; custom_padding_tablet=&#8221;17px||&#8221; bottom_divider_style=&#8221;wave2&#8243; bottom_divider_color=&#8221;#4472c4&#8243; bottom_divider_height=&#8221;87px&#8221; bottom_divider_height_phone=&#8221;37px&#8221; bottom_divider_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221;][et_pb_row admin_label=&#8221;CTA Row&#8221; _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;CTA Text&#8221; module_class=&#8221;eig-headings&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;50px&#8221; header_2_font_size_tablet=&#8221;45px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; header_3_font=&#8221;||||||||&#8221; header_3_text_align=&#8221;center&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;||0px|&#8221; custom_padding_tablet=&#8221;||66px|&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221;]<\/p>\n<h2>ready to<br \/>\nget started?<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;Footer Section&#8221; _builder_version=&#8221;3.22.7&#8243; background_color=&#8221;#4472c4&#8243; custom_padding=&#8221;0px||41px|||&#8221; custom_padding_phone=&#8221;0px||&#8221; locked=&#8221;off&#8221;][et_pb_row custom_padding=&#8221;0px|||||&#8221; padding_1_tablet=&#8221;||36px|&#8221; padding_1_phone=&#8221;0px||37px&#8221; padding_1_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;Footer Row&#8221; _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;4_4&#8243; 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