{"id":29317,"date":"2019-09-03T11:17:30","date_gmt":"2019-09-03T11:17:30","guid":{"rendered":"http:\/\/www.eiginc.com\/WP\/?page_id=29317"},"modified":"2023-05-21T18:07:38","modified_gmt":"2023-05-21T18:07:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.eiginc.com\/WP\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;3.22.7&#8243; top_divider_height_phone=&#8221;50px&#8221; top_divider_height_last_edited=&#8221;on|phone&#8221; bottom_divider_color=&#8221;#FFFFFF&#8221; bottom_divider_height=&#8221;63px&#8221; locked=&#8221;off&#8221;][et_pb_fullwidth_code admin_label=&#8221;CSS Styling Do Not Remove  &#8211; CSS Code&#8221; _builder_version=&#8221;3.22.7&#8243; global_module=&#8221;29434&#8243;]<\/p>\n<style><!-- [et_pb_line_break_holder] -->  \/* Global Styles *\/<!-- [et_pb_line_break_holder] -->.et_pb_text_0.eig-main-heading h1 {<!-- [et_pb_line_break_holder] -->    text-transform: uppercase !important;<!-- [et_pb_line_break_holder] -->    font-size: 4.3em;<!-- [et_pb_line_break_holder] -->    color: #4472c4;<!-- [et_pb_line_break_holder] -->    font-weight: bold;<!-- [et_pb_line_break_holder] -->    text-align: center;<!-- [et_pb_line_break_holder] -->    letter-spacing: 0.15em; 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<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_fullwidth_code][et_pb_fullwidth_menu fullwidth_menu=&#8221;on&#8221; dropdown_menu_bg_color=&#8221;#ffffff&#8221; dropdown_menu_line_color=&#8221;rgba(0,0,0,0)&#8221; mobile_menu_bg_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.22.7&#8243; menu_font=&#8221;morlrounded-semiligh||||||||&#8221; menu_text_color=&#8221;#44546a&#8221; menu_font_size=&#8221;17px&#8221; menu_letter_spacing=&#8221;1px&#8221; text_orientation=&#8221;right&#8221; custom_padding=&#8221;|124px||&#8221; dropdown_menu_animation=&#8221;slide&#8221; global_module=&#8221;29399&#8243;][\/et_pb_fullwidth_menu][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;3.22.7&#8243;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_row _builder_version=&#8221;3.22.7&#8243; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;Register Heading &#8211; Text&#8221; module_class=&#8221;eig-main-heading&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;50px&#8221; header_2_font_size_tablet=&#8221;45px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; header_3_font=&#8221;||||||||&#8221; header_3_text_align=&#8221;center&#8221; text_orientation=&#8221;center&#8221; locked=&#8221;off&#8221;]<\/p>\n<h1>frequently asked questions<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_margin=&#8221;49px|auto||auto||&#8221; _builder_version=&#8221;3.22.7&#8243; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_toggle title=&#8221;How does EIG confirm that a design is usable?&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#44546a&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_text_color=&#8221;#44546a&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#44546a&#8221; admin_label=&#8221;FAQ 1 &#8211; Toggle&#8221; _builder_version=&#8221;3.22.7&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;morlrounded-light||||||||&#8221; title_text_color=&#8221;#44546a&#8221; title_font_size=&#8221;40px&#8221; title_font_size_tablet=&#8221;35px&#8221; title_font_size_phone=&#8221;30px&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; body_font=&#8221;Roboto|300|||||||&#8221; body_font_size=&#8221;17px&#8221; body_line_height=&#8221;1.8em&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; custom_margin=&#8221;0px||0px&#8221; custom_padding=&#8221;45px||45px&#8221; locked=&#8221;off&#8221;]<\/p>\n<p>EIG uses Wizard of Oz video usability testing to validate and refine the detailed design. While our proven best practices allow us to create a design that works \u201con paper\u201d, usability testing allows us to fully optimize the design by observing it \u201cin action\u201d, particularly in areas where the design has some especially tricky design challenges.<\/p>\n<p>Please see <a href=\"http:\/\/www.eiginc.com\/WP\/ivr-services\/\">Video Usability<\/a> testing on the services page to learn more.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What is special about the EIG design methodology?&#8221; open_toggle_text_color=&#8221;#44546a&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_text_color=&#8221;#44546a&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#44546a&#8221; admin_label=&#8221;FAQ 2 &#8211; Toggle&#8221; _builder_version=&#8221;3.22.7&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;morlrounded-light||||||||&#8221; title_text_color=&#8221;#44546a&#8221; title_font_size=&#8221;40px&#8221; title_font_size_tablet=&#8221;35px&#8221; title_font_size_phone=&#8221;30px&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; body_font=&#8221;Roboto|300|||||||&#8221; body_font_size=&#8221;17px&#8221; body_line_height=&#8221;1.8em&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; custom_margin=&#8221;0px||0px&#8221; custom_padding=&#8221;45px||45px&#8221; locked=&#8221;off&#8221;]First of all, we execute a comprehensive and disciplined process to map business goals to design requirements and proceed from there. While we\u2019re guided by best practices, we\u2019re not shackled by prefabricated solutions.<\/p>\n<p>Second, we objectively apply the right technology to solve business needs, whether or not that technology is the one receiving the most industry \u201chype.\u201d We\u2019re not tied to particular vendors.<\/p>\n<p>Our methodology starts by assessing business needs and priorities independent of what is currently in place. That is, we create a long-term design plan that \u201cfuture proofs\u201d the IVR. Once the ideal state is captured in a high-level design, we then map a path from the current IVR design to the future state and prioritize phased improvements that minimize disruption to the callers and the enterprise. (It\u2019s worth pointing out that \u201cPhase 0\u201d generally targets design problems that can be addressed immediately for significant usability improvements \u2013 the \u201cquick fixes.\u201d)<\/p>\n<p>We then develop the detailed design using a hierarchical, top-down approach. The goal is to make the most effective design possible, not only for the callers but also for ongoing system administration. We use a number of custom tools to simplify the design process.<\/p>\n<p>The EIG approach ensures that the design is fundamentally effective as a first step. That is, the design must allow callers to get accurate and timely answers to questions and to fully complete transactions or transfer out of the IVR to the proper skill set as appropriate. From that, we<\/p>\n<p>ensure the design is fast and efficient.<\/p>\n<p>Finally, we address the aesthetics of the design in terms of \u201cpersonality\u201d. It\u2019s worth noting that EIG designs tend to emphasize a professional rather than a cute and chatty persona. Our goal is to serve callers, not to draw attention to the IVR.[\/et_pb_toggle][et_pb_toggle title=&#8221;IVRs are complex. How do you gather requirements?&#8221; open_toggle_text_color=&#8221;#44546a&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_text_color=&#8221;#44546a&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#44546a&#8221; admin_label=&#8221;FAQ 2 &#8211; Toggle&#8221; _builder_version=&#8221;3.22.7&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;morlrounded-light||||||||&#8221; title_text_color=&#8221;#44546a&#8221; title_font_size=&#8221;40px&#8221; title_font_size_tablet=&#8221;35px&#8221; title_font_size_phone=&#8221;30px&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; body_font=&#8221;Roboto|300|||||||&#8221; body_font_size=&#8221;17px&#8221; body_line_height=&#8221;1.8em&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; custom_margin=&#8221;0px||0px&#8221; custom_padding=&#8221;45px||45px&#8221; locked=&#8221;off&#8221;]It\u2019s important to understand the qualitative and quantitative requirements that drive an IVR design, so we capture requirements by analyzing existing statistics, engaging stakeholders through one-on-one interviews and in group meetings, and conducting usability studies to understand nuanced requirements of an effective user interface.<\/p>\n<p>We work with your existing usage statistics and review as much of this data as possible, with as much detail as possible.<\/p>\n<p>We typically request time to interview each key subject matter expert or stakeholder. When we \u201cdouble-jack\u201d in the call center, we spend a few hours with each skill set. We can schedule this to minimize any disruption to call center operations. We also typically interview 4 to 6 experienced call center representatives for about one hour.<\/p>\n<p>And finally, we schedule 2 to 3 on-site meetings during the design process (requiring up to 4 days total typically) for planning and design review. We meet with the project manager and other key design team members for the entirety of these meetings, and with other subject matter experts and senior managers for specific portions of the meetings. Most often, the time commitment from any one person for all meetings combined is approximately 4 hours.[\/et_pb_toggle][et_pb_toggle title=&#8221;What do we need to know about managing prompts?&#8221; open_toggle_text_color=&#8221;#44546a&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_text_color=&#8221;#44546a&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#44546a&#8221; admin_label=&#8221;FAQ 2 &#8211; Toggle&#8221; _builder_version=&#8221;3.22.7&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;morlrounded-light||||||||&#8221; title_text_color=&#8221;#44546a&#8221; title_font_size=&#8221;40px&#8221; title_font_size_tablet=&#8221;35px&#8221; title_font_size_phone=&#8221;30px&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; body_font=&#8221;Roboto|300|||||||&#8221; body_font_size=&#8221;17px&#8221; body_line_height=&#8221;1.8em&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; custom_margin=&#8221;0px||0px&#8221; custom_padding=&#8221;45px||45px&#8221; locked=&#8221;off&#8221;]We consider a prompt to be one voice file. This could be something as simple as the word \u201cone\u201d or as complex as an entire menu that has been recorded as a single file. Our advanced call flow design tools (EIGFlow) help us create and manage scripts for the hundreds (or thousands) of prompts that make up a large-scale application.<\/p>\n<p>EIG applications are quite stable, but every application requires prompt updates to meet ongoing business changes (for example, a change in a mailing address). If there is an urgent need for a prompt change, it\u2019s usually possible to implement a temporary fix immediately using a local voice from EIG or from your own company. In some cases, the turn-around time has been less than 2 hours for such changes.<\/p>\n<p>For professional studio recordings, the typical turn-around time is one to two weeks. They can turn-around prompt changes in as little as one day, but rush charges may apply. We regularly work with Walsh Media and GM Voices. You can find further information on our Partners page.[\/et_pb_toggle][et_pb_toggle title=&#8221;Do EIG designs include error handling?&#8221; open_toggle_text_color=&#8221;#44546a&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_text_color=&#8221;#44546a&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#44546a&#8221; admin_label=&#8221;FAQ 2 &#8211; Toggle&#8221; _builder_version=&#8221;3.22.7&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;morlrounded-light||||||||&#8221; title_text_color=&#8221;#44546a&#8221; title_font_size=&#8221;40px&#8221; title_font_size_tablet=&#8221;35px&#8221; title_font_size_phone=&#8221;30px&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; body_font=&#8221;Roboto|300|||||||&#8221; body_font_size=&#8221;17px&#8221; body_line_height=&#8221;1.8em&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; custom_margin=&#8221;0px||0px&#8221; custom_padding=&#8221;45px||45px&#8221; locked=&#8221;off&#8221;]Yes. In fact, EIG has developed a unique error management strategy. We create efficient, forward-looking error recovery dialogues that never talk about the error, but rather focus on what the user must do next to succeed.<\/p>\n<p>For example, rather than say, \u201cI\u2019m sorry. I didn\u2019t understand\u201d (which we never recommend), we might recommend, simply, \u201cPlease repeat.\u201d In this way, the error is not brought to the caller\u2019s attention, but the call is continued with decreased caller frustration.<\/p>\n<p>Our designs include all error handling. We also test error recovery during usability testing to ensure that error recovery prompts maximize the chances that callers will remain in the IVR.[\/et_pb_toggle][et_pb_toggle title=&#8221;Does EIG have a company bird?&#8221; open_toggle_text_color=&#8221;#44546a&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; closed_toggle_text_color=&#8221;#44546a&#8221; closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#44546a&#8221; admin_label=&#8221;FAQ 2 &#8211; Toggle&#8221; _builder_version=&#8221;3.22.7&#8243; title_level=&#8221;h3&#8243; title_font=&#8221;morlrounded-light||||||||&#8221; title_text_color=&#8221;#44546a&#8221; title_font_size=&#8221;40px&#8221; title_font_size_tablet=&#8221;35px&#8221; title_font_size_phone=&#8221;30px&#8221; title_font_size_last_edited=&#8221;on|tablet&#8221; body_font=&#8221;Roboto|300|||||||&#8221; body_font_size=&#8221;17px&#8221; body_line_height=&#8221;1.8em&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; custom_margin=&#8221;0px||0px&#8221; custom_padding=&#8221;45px||45px&#8221; locked=&#8221;off&#8221;]<img decoding=\"async\" loading=\"lazy\" class=\"wp-image-29493 alignnone size-full\" style=\"float: left;\" src=\"http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/09\/EIGBird.jpg\" alt=\"\" width=\"200\" height=\"135\" \/>Yes, we do. After an arduous competition, the Attwater Prairie Chicken has been declared the official EIG company bird. The deciding factor was its appealing call, which we\u2019re proud to share with you.<\/p>\n<p><audio class=\"wp-audio-shortcode\" id=\"audio-29317-1\" preload=\"none\" style=\"width: 100%;\" controls=\"controls\"><source type=\"audio\/mpeg\" src=\"http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/09\/EIG-Attwater-Prairie-Chicken.mp3?_=1\" \/><a href=\"http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/09\/EIG-Attwater-Prairie-Chicken.mp3\">http:\/\/www.eiginc.com\/WP\/wp-content\/uploads\/2019\/09\/EIG-Attwater-Prairie-Chicken.mp3<\/a><\/audio>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_row custom_padding=&#8221;50px||50px&#8221; _builder_version=&#8221;3.22.7&#8243; border_radii=&#8221;on|5px|5px|5px|5px&#8221; border_width_top=&#8221;2px&#8221; border_color_top=&#8221;rgba(51,51,51,0.19)&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;rgba(51,51,51,0.19)&#8221; global_module=&#8221;29246&#8243;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;AG Heading &#8211; Text&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;morlrounded-light||||||||&#8221; text_font_size=&#8221;26px&#8221; custom_margin=&#8221;||16px|||&#8221;]ENTERPRISE INTEGRATION GROUP AG[\/et_pb_text][et_pb_text admin_label=&#8221;AG Address &#8211; Text&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221; link_option_url=&#8221;http:\/\/www.eiginc.com\/WP\/contact-eig-ag\/&#8221;]<\/p>\n<p>Weinbergstrasse 68<br \/> 8006 Z\u00fcrich<br \/> Switzerland<br \/> +41 79 233-23 44 (Telefon)<br \/> <a href=\"http:\/\/www.eiginc.com\/WP\/contact-eig-ag\/\">Contact EIG AG<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;US Heading &#8211; Text&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;morlrounded-light||||||||&#8221; text_font_size=&#8221;26px&#8221; custom_margin=&#8221;||16px|||&#8221;]<\/p>\n<p>ENTERPRISE INTEGRATION GROUP, INC.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;US Address &#8211; Text&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221; link_option_url=&#8221;http:\/\/www.eiginc.com\/WP\/contact-egi-inc\/&#8221;]<\/p>\n<p>PO Box 153<br \/> San Ramon, California 94583<br \/> 1 925 518 1106 (Telephone)<br \/> 1 925 215 8465 (Fax)<br \/> <a href=\"http:\/\/www.eiginc.com\/WP\/contact-egi-inc\/\">Contact EIG, Inc.<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;Europe Heading &#8211; Text&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;morlrounded-light||||||||&#8221; text_font_size=&#8221;26px&#8221; custom_margin=&#8221;||16px|||&#8221;]EIG (EUROPE) LTD.[\/et_pb_text][et_pb_text admin_label=&#8221;Europe Address &#8211; Text&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;Roboto|300|||||||&#8221; text_font_size=&#8221;17px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;morlrounded-light||||||||&#8221; header_3_text_color=&#8221;#44546a&#8221; header_3_font_size=&#8221;40px&#8221; custom_margin=&#8221;||16px|||&#8221; link_option_url=&#8221;http:\/\/www.eiginc.com\/WP\/contact-eig-europe\/&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 17px;\">Crown House<br \/><\/span><span style=\"font-size: 17px;\">27 Old Gloucester Street<br \/><\/span>London\u00a0 WC1N 3AX<br \/>United Kingdom<br \/> +41 79 233 23 44 (Tel)<br \/> <a href=\"http:\/\/www.eiginc.com\/WP\/contact-eig-europe\/\">Contact EIG (Europe) Ltd.<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;CTA Section&#8221; _builder_version=&#8221;3.22.7&#8243; custom_padding=&#8221;150px|||||&#8221; custom_padding_tablet=&#8221;17px||&#8221; bottom_divider_style=&#8221;wave2&#8243; bottom_divider_color=&#8221;#4472c4&#8243; bottom_divider_height=&#8221;87px&#8221; bottom_divider_height_phone=&#8221;37px&#8221; bottom_divider_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221;][et_pb_row admin_label=&#8221;CTA Row&#8221; _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;CTA Text&#8221; module_class=&#8221;eig-headings&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;50px&#8221; header_2_font_size_tablet=&#8221;45px&#8221; header_2_font_size_last_edited=&#8221;on|tablet&#8221; header_3_font=&#8221;||||||||&#8221; header_3_text_align=&#8221;center&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;||0px|&#8221; custom_padding_tablet=&#8221;||66px|&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221;]<\/p>\n<h2>ready to<br \/>\nget started?<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;Footer Section&#8221; _builder_version=&#8221;3.22.7&#8243; background_color=&#8221;#4472c4&#8243; custom_padding=&#8221;0px||41px|||&#8221; custom_padding_phone=&#8221;0px||&#8221; locked=&#8221;off&#8221;][et_pb_row custom_padding=&#8221;0px|||||&#8221; padding_1_tablet=&#8221;||36px|&#8221; padding_1_phone=&#8221;0px||37px&#8221; padding_1_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221;Footer Row&#8221; _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_button button_url=&#8221;http:\/\/www.eiginc.com\/WP\/contact-eig\/&#8221; button_text=&#8221;let&#8217;s talk&#8221; button_alignment=&#8221;center&#8221; admin_label=&#8221;Let&#8217;s Talk &#8211; Button&#8221; module_class=&#8221;eig-cta-button&#8221; _builder_version=&#8221;3.22.7&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;22px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;rgba(255,255,255,0)&#8221; button_border_width=&#8221;4px&#8221; button_border_radius=&#8221;23px&#8221; button_letter_spacing=&#8221;5px&#8221; button_font=&#8221;morlrounded-semiligh|||on|||||&#8221; button_use_icon=&#8221;off&#8221; button_text_color__hover=&#8221;#4472c4&#8243; button_text_color__hover_enabled=&#8221;on&#8221; button_bg_color__hover=&#8221;#ffffff&#8221; button_bg_color__hover_enabled=&#8221;on&#8221; button_border_width__hover=&#8221;4px&#8221; button_border_width__hover_enabled=&#8221;on&#8221; button_border_color__hover_enabled=&#8221;on&#8221; button_border_color__hover=&#8221;#4472C4&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243; background_color=&#8221;#44546a&#8221; custom_margin=&#8221;0px|0px|0px|0px&#8221; custom_padding=&#8221;0px||0px&#8221; locked=&#8221;off&#8221;][et_pb_row _builder_version=&#8221;3.22.7&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;morlrounded-semiligh|||on|||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;12px&#8221; text_letter_spacing=&#8221;2px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<p>Copyright \u00a9 &#8211; 2023 Enterprise Integration Group. All Rights Reserved.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;3.22.7&#8243; top_divider_height_phone=&#8221;50px&#8221; top_divider_height_last_edited=&#8221;on|phone&#8221; bottom_divider_color=&#8221;#FFFFFF&#8221; bottom_divider_height=&#8221;63px&#8221; locked=&#8221;off&#8221;][et_pb_fullwidth_code admin_label=&#8221;CSS Styling Do Not Remove &#8211; CSS Code&#8221; _builder_version=&#8221;3.22.7&#8243; global_module=&#8221;29434&#8243;] [\/et_pb_fullwidth_code][et_pb_fullwidth_menu fullwidth_menu=&#8221;on&#8221; dropdown_menu_bg_color=&#8221;#ffffff&#8221; dropdown_menu_line_color=&#8221;rgba(0,0,0,0)&#8221; mobile_menu_bg_color=&#8221;#ffffff&#8221; _builder_version=&#8221;3.22.7&#8243; menu_font=&#8221;morlrounded-semiligh||||||||&#8221; menu_text_color=&#8221;#44546a&#8221; menu_font_size=&#8221;17px&#8221; menu_letter_spacing=&#8221;1px&#8221; text_orientation=&#8221;right&#8221; custom_padding=&#8221;|124px||&#8221; dropdown_menu_animation=&#8221;slide&#8221; global_module=&#8221;29399&#8243;][\/et_pb_fullwidth_menu][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;3.22.7&#8243;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_row _builder_version=&#8221;3.22.7&#8243; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.22.7&#8243;][et_pb_text admin_label=&#8221;Register Heading &#8211; Text&#8221; module_class=&#8221;eig-main-heading&#8221; _builder_version=&#8221;3.22.7&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;50px&#8221; header_2_font_size_tablet=&#8221;45px&#8221; [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template-blank.php","meta":{"nf_dc_page":"","_et_pb_use_builder":"on","_et_pb_old_content":"","footnotes":""},"class_list":["post-29317","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.eiginc.com\/WP\/wp-json\/wp\/v2\/pages\/29317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eiginc.com\/WP\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eiginc.com\/WP\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eiginc.com\/WP\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eiginc.com\/WP\/wp-json\/wp\/v2\/comments?post=29317"}],"version-history":[{"count":5,"href":"https:\/\/www.eiginc.com\/WP\/wp-json\/wp\/v2\/pages\/29317\/revisions"}],"predecessor-version":[{"id":30483,"href":"https:\/\/www.eiginc.com\/WP\/wp-json\/wp\/v2\/pages\/29317\/revisions\/30483"}],"wp:attachment":[{"href":"https:\/\/www.eiginc.com\/WP\/wp-json\/wp\/v2\/media?parent=29317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}