Training and Presentations

Events Calendar 2008

What	When	Where
2-Day Design Workshop	Apr 16 - 17, 2008	Zurich
2-Day Design Workshop	May 13 - 14, 2008	Baltimore, MD
2-Day Design Workshop	Aug 19 - 20, 2008	Washington, DC
Customer Authentication Workshop	Aug 21, 2008	Washington, DC
2-Day Design Workshop	Oct 1 - 2, 2008	London
2-Day Design Workshop	Oct 14 - 15, 2008	Chicago, IL

Types of Presentations

EIG training and presentations offer a number of different formats and levels of detail, allowing your team to select the most effective forum for mastering IVR design and development practices.

Two-day overview classes provide instant exposure to all relevant topics.
European events bring recent EIG research into multilingual and international IVR issues to the United Kingdom and Continental Europe.
Customized seminars and workshops bring the freshest and newest IVR expertise directly to your organization. Contact us with details about your target audience, topics of interest, desired timing, and EIG specialists will prepare a quotation.

Presentations at Conferences and Trade Shows.
EIG regularly presents at a variety of conferences throughout the year.
ICMI, Callcenter Demo and Conference, Dallas, Texas, May 19-21, 2008, Bruce Balentine will be speaking at one of the sessions - "Talking Up Speech Recognition: Assuring Stellar Self-Service via Voice", in Dallas, Tuesday, May 20, 3:15-4:30pm.