2-Day Design Workshop
Improving the Effectiveness of Speech and IVR
May 13 - 14, 2008
Baltimore, MD
Title and Description
"Improving the Effectiveness of Speech and IVR" provides an overview of telephone-based speech recognition and touch-tone dialogue design. The course introduces key aspects of IVR including business issues, new technologies, and tuning. The target audience is non-technical—project managers, decision makers, design leads—but technical attendees with a need for a high-level overview will benefit as well. Students will learn specific and detailed techniques that increase throughput and IVR containment while reducing errors.
Venue
Marriott Baltimore Inner Harbor
110 South Eutaw Street
Baltimore, MD, 21201
Jan 22 - 23, 2008
Presented by
Bruce Balentine and Rex Stringham
Sponsored by
International Customer Management Institute (ICMI). All policies and procedures for discounts, registration, deadlines, refunds, guarantees, and schedules are managed by ICMI. Click below right to go to the ICMI website for more details or to register.
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