2-Day Design Workshop
Improving the Effectiveness of Speech and IVR
Aug 19 - 20, 2008
Wastington, DC
Title and Description
"Improving the Effectiveness of Speech and IVR" provides an overview of telephone-based speech recognition and touch-tone dialogue design. The course introduces key aspects of IVR including business issues, new technologies, and tuning. The target audience is non-technical—project managers, decision makers, design leads—but technical attendees with a need for a high-level overview will benefit as well. Students will learn specific and detailed techniques that increase throughput and IVR containment while reducing errors.
Venue
Marriott at Crystal City
1999 Jefferson Davis Highway
Arlington, VA22202
Presented by
Bruce Balentine and Rex Stringham
Sponsored by
International Customer Management Institute (ICMI). All policies and procedures for discounts, registration, deadlines, refunds, guarantees, and schedules are managed by ICMI. Click below right to go to the ICMI website for more details or to register.
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