Customer Authentication Workshop
Multi-Factor Authentication for the Contact Center
Aug 21, 2008
Wastington, DC
Title and Description
The dual concerns of privacy and security are becoming as urgent for the telephone channel as they have been for the internet. Customers reach contact centers -- either by calling them directly or through IVR self-service -- and then engage in conversations that require careful attention to legal regulation. Concerns about identity theft, phishing, HIPAA, FFIEC, and similar privacy/security issues dominate planning discussions for technology- and human-resource process improvements. A common misjudgment is that all solutions require expensive emerging technologies, including voice biometrics, and that we must wait until they mature before acting. This workshop provides a detailed and hands-on exposure to all of the privacy/security options available to the modern-day contact center, including both biometric and non-biometric multi-factor solutions.
Venue
Marriott at Crystal City
1999 Jefferson Davis Highway
Arlington, VA22202
Presented by
Bruce Balentine and Rex Stringham
Sponsored by
International Customer Management Institute (ICMI). All policies and procedures for discounts, registration, deadlines, refunds, guarantees, and schedules are managed by ICMI. Click below right to go to the ICMI website for more details or to register.
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