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View Flash Presentation of our Services
Subject Matter Expertise for Solution Development
Our professional services include prototyping, development
and project management - so you can count on EIG for soup-to-nuts
IVR project management. We are also vendor neutral, so our
help and advice is totally objective. We can also train
your staff on IVR Design, audit and benchmark your IVR system,
and provide design and strategic planning services. Need
live usability testing for your IVR system? Call on EIG
- The Gold Standard in IVR Best Practices.
EIG Services Summary (PDF)
Data Collection and Reporting Audit
(PDF)
Voice User Interface Detailed Design Consulting
(PDF)
IVR Audit, Benchmarking and Script
Review (PDF)
Speech Migration Plan Consulting
(PDF)
Strategic Planning Consulting
(PDF)
Speech & IVR Usability Testing
(PDF)
RFP Development and Vendor Selection
(PDF)
Persona Development
(PDF)
Usability Testing (PDF)
- Application development
- Project Management
- Business Case Development
- Feasibility studies
- Cost/benefit analysis and modeling
- Strategy and collateral to sell the business case
- Solution provider identification, and qualification
- Request for Proposal (RFP) development
- RFP evaluation and vendor rating
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