Acclaim Telecom, founded in 1993, is a trusted professional source of reliable, cost-effective speech-enabled IVR solutions. While speech recognition technologies are now more affordable, developing and deploying an effective application is more challenging than ever. Fortunately, Acclaim has the answer. We specialize in delivering robust and dependable applications utilizing the Microsoft® Office Communications Server 2007 Speech Server. Speech Server is an integral part of Microsoft’s Unified Communications System (OCS) strategy concentrating on Call Center IVR applications and personal productivity desktop voice solutions. Acclaim’s customers enjoy the benefits of today's most advanced speech solutions with a choice of either on-site or a full-service, worry-free Managed Hosting Model, without a major investment in equipment or staff. For more information, visit our website: www.acclaimtelecom.com.
ASA Solutions, Inc. is a full-service provider of Consulting and Support Services including Interactive Voice Response and Speech Recognition and Text to Speech Applications. ASA Solutions has experience with Nortel Periphonics, Avaya Conversant, Intervoice, Envox and VXML-based platforms. ASA has written IVR applications for companies worldwide including financial institutions, public utilities, telecommunication/cable, insurance, healthcare, transportation, and more. EIG is a partner of ASA, who consults with us on human factors design and best practices for major clients.
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500. Driving the convergence of voice and data communications with business applications — and distinguished by comprehensive worldwide services — Avaya helps customers leverage existing and new networks to achieve superior business results. Avaya's Conversant line for Interactive Voice Response systems are one of the most popular in the industry. EIG's team of project managers, programmers and designers has vast experience with Conversant systems. In fact some of the largest implementations of Conversant in the World are designed, programmed and maintained by EIG.
Empirix is the leading source for test and monitoring solutions that measure, manage, and enhance the performance of Web and voice applications, contact centers and communications networks. Empirix is also a major EIG partner who helps to create and present EIG workshop content for the popular "Improving the Effectiveness of Speech and IVR" 3-day course. Empirix delivers powerful and innovative products and services that improve end-users' Quality of
Experience (QoE) while reducing development costs and improving time to market. Empirix currently delivers products, services and support to more than 3,400 customers worldwide, including Global 2000 enterprises, network equipment manufacturers and service providers. Headquartered in Waltham, MA, Empirix has offices throughout the United States, and in Europe and Asia.
GM Voices creates, writes, produces and manages audio production services for Telcom, CTI and Internet applications. Translation and international voice talent services are available from cities around the world. Offerings include professionally produced voice prompts, auto attendant messages, on hold programs, Web and multimedia audio. Audio files can be digitized to any format and delivered via the Internet. EIG has worked with GM Voices on the design and implementation of a variety of Interactive Voice Response Solutions for many Fortune 500 clients.
Gold Systems' self-service solutions improve profitability and increase customer satisfaction. Using its proven Solutions Discovery Process, Gold Systems helps the Global 1000 identify processes where efficiency can be optimized with custom, voice-driven solutions that implement the latest in IVR, speech recognition and text-to-speech technologies. Gold Systems offers application expertise, a flexible and robust application delivery process, and data integration via its innovative Vonetix product suite. Servicing North America and EMEA, Gold Systems has positively impacted bottom line results for companies in the financial, insurance, healthcare, retail and utility industries since 1991.
Interactive Digital pioneered the development of Adaptive Technologies in Automated Speech Systems. The company’s patented Adaptive Audio product personalizes IVR calls in real-time by automatically adjusting voice playback rates (words spoken per minute) and voice content based on exhibited caller behavior. The software makes intelligent choices about whether to increase or decrease voice playback rates and message content every time the caller responds. Adaptive Audio has proven effective at measurably shortening automated calls, improving containment rates in the IVR and providing a more customer-oriented, personalized call experience.
In combination with the expert services provided by EIG for best practices in script design, this allows our clients to enjoy unmatched levels of customer service, maximum IVR efficiency and increased Call Center cost reductions.
The Microsoft Speech Server, the most recent addition to the Windows Server System family, is a platform designed to enable the delivery of enterprise-grade, mission-critical speech technology solutions for both telephony (voice-only) and multimodal (speech/visual) applications. EIG is a charter member of the Microsoft Speech Partner Program. In addition,
EIG was chosen by Microsoft to provide essential training for prospective Microsoft Speech Partner Program members. The course "Microsoft Speech Applications: Planning, VUI Design, and Maintenance" is offered by EIG for developers wishing to qualify as a Microsoft Speech Partner Program participant. This is also as an open enrollment course.
Nortel Networks supplies its service provider and enterprise customers with communications technology and infrastructure to enable value-added IP data, voice and multimedia services spanning Wireless Networks, Wireline Networks, Enterprise Networks, and Optical Networks. As a global company, Nortel Networks does business in more than 150 countries. The Nortel Periphonics line of Interactive Voice Response platforms are popular worldwide, and EIG has extensive experience in designing and programming Periphonics solutions. Some of EIG's top clients use Periphonics along with Nuance speech technologies.
Nuance's speech software solutions enable automated access to everything from account balances to flight information, email reading to voice activated dialing -- accessed using nothing more than the power of voice and an ordinary phone. Nuance technology helps companies reduce costs, increase customer satisfaction and retention, create new sources of revenue and improve security. Nuance is headquartered in Menlo Park, Calif., and has offices around the world. EIG has extensive experience in developing grammars for and programming applications around Nuance speech technology. In addition, EIG has mastered the discipline of "tuning" Nuance-based grammars to optimize speech applications.
UCMS is an Australian-based, technology integration, business process and contact centre outsourcer. UCMS was founded in 1995 to service the telecommunications sector and in the years following expanded its offerings to the utilities, financial services, transport and government sectors. Today, UCMS has over 2,300 contact centre and business processing seats providing the complete breadth of customer interaction services.
VerbaLogic partners with a select group of industry experts, including EIG, that share a vision of using speech applications to optimize call center operations. VerbaLogic partners offer best-in-class complementary technologies including and open-architected development environment for Interactive Voice Response. EIG provides product development and market development feedback to VerbaLogic as a charter member of its SDK partner program.
ViaVoice is IBM's offering for Developers of Human language technologies. This includes innovations which make it possible to have computers recognize
spoken human speech (speech recognition), and synthesize textual representation of human language into speech (TTS). IBM has a long and distinguished record as a technology leader in speech recognition, and is pleased to offer these technologies on Windows based platforms through Wizzard Software. In addition, the IBM DirectTalk Interactive Voice Response platform is a leading offering in the industry. EIG's team of planners, designers and programmers have experience in developing solutions for both platforms.
VocaLabs is a major supplier of customer service performance surveys. The company provides feedback about customer service to enterprises, telecommunications carriers, industry consultants, and equipment vendors. VocaLabs uses a panel of thousands of people recruited from all walks of life to quickly and cost-effectively evaluate the quality of call centers, voice-response systems, and speech-recognition applications. VocaLabs' research has shown that customer-centric service improves customer loyalty and contributes directly to the bottom line. Customer service should be built around the needs of the caller, not the needs of the company. EIG has a teaming agreement with VocaLabs to provide human factors design, best practices consulting, surveys, usability testing and programming services to our joint customers.
Voice Automation provides the technology, tools and support to build a voice-enabled network where the right information is accessible at the right time to the right person, wherever needed. Voice Automation provides speech-enabled interactive information systems and services. The company specializes in delivering voice to new and existing business applications, including IVR, ACD and Web-based applications and services. Voice Automation’s advanced data exchange methodology leverages the availability and flexibility of the telephone, setting the standard for innovative and cost-saving solutions. The company is headquartered in Westford, Massachusetts and founded in 2002. Voice Automation is a marketing and systems integration partner of EIG.
Walsh Media, Inc. (formerly Jingle Phone Productions) is a leading audio production services company and a major EIG partner. Walsh Media can provide System Consultation to enhance your IVR (for both Touch Tone and Speech Recognition,) and Call Processing applications. Walsh Media has developed a sensible thirteen-step process for managing voice projects. The company’s experts will work with your Project Managers and EIG to coordinate all of the necessary processes to complete your voice projects-within allotted time frames.
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