Video usability, or "Wizard of Oz," testing calibrates important design features with real callers - without the expense and delay of developing and deploying the real application. Video usability uses an IVR simulator that allows callers to interact with a design "in the lab" where it's easy to see what works (and what doesn't ) and to quickly try out alternative scripts and navigation.

EIG addresses each project with a consistent process, honed across hundreds of usability tests. We'll develop and review a detailed test plan; manage the logistics of recruiting and testing at your site or elsewhere in the world; conduct testing using our unique, high-fidelity wizard IVR simulator; and deliver a concise, multi-media report of findings and recommendations.