Voice User Interface (VUI) design directly affects the success of your contact center. A well-designed application can increase self service levels (containment), reduce misrouted calls, and leverage identification/authentication for personalized service and reduced agent handle time. Design quality is equally important in speech, touch-tone (DTMF), and hybrid speech and touch-tone applications.
EIG designs result from a comprehensive process of requirement discovery, analysis, review, and usability testing. Based on over twenty years of experience, our designs not only reflect best VUI practices, but also address the different needs of reviewers, business stakeholders, programmers, recording studios, and testers.