Publications

It’s Better To Be A Good Machine

IBTBAGM-coverIn this humorous collection of essays, exercises and puzzles, author Bruce Balentine offers a satirical, insider’s perspective of the IVR and speech recognition industry. It’s Better to Be a Good Machine than a Bad Person provides a backstage tour of the science of ergonomics and the philosophy of user interface design, making a strong case for predictability and usability over delight as a primary design goal.

In his fun, easy-to-read style, Balentine points out that Jetsonian thinking — which has predominantly influenced phone-based self-service interface design for the past decade and a half — is on the way out. He stresses that the attempt to create humanlike applications has been the root cause of the abysmal performance in spoken interfaces that we all experience regularly.

It’s Better To Be A Good Machine was last modified: March 4th, 2015 by Ed

How To Build A Speech Recognition Application

orangebookA Style Guide for Telephony Dialogues, published by EIG in conjunction with authors Bruce Balentine and David Morgan. This is the most thorough, practical step-by-step book ever written about speech recognition by design and development experts. Understanding speech recognition has never been easier!

How To Build A Speech Recognition Application was last modified: March 4th, 2015 by Ed