Rex has over 20 years of experience in the telecommunications and health care industries. He is President and co-founder of Enterprise Integration Group, a professional services firm that specializes in improvement of self-service solutions using interactive voice response (IVR) and speech recognition. His background includes marketing, operations, network engineering, regulatory relations, and finance. He earned a Bachelors Degree in Economics and an MBA from Pepperdine University.
Prior to forming EIG, Rex held key positions at a Regional Bell Operating Company and a major hardware and software original equipment manufacturer. He was also Director and Principal Analyst for Telecommunications at Dataquest, an international market research and consulting company.
Rex co-authored the landmark publication, “Improving Interactive Voice Response.” He has been featured on NBC’s Today Show, and in leading publications including Investors Business Daily, Computer Telephony Magazine and Call Center Magazine, PC Week, and VARBusiness.