EIG specializes in planning, designing, and usability testing to help call centers around the world refine their IVRs and improve telephone customer service. EIG has helped improve speech and touch tone IVRs for more than 100 of the Fortune 500.

We’ve conducted extensive research on telephone voice user interface design best practices and continue to refine our practices with each usability study that we run.  Our research has resulted in a number of patents, both granted and pending.  We remain vendor neutral and do not sell IVR or speech recognition platforms.

EIG is headquartered in Zurich, Switzerland with international offices in the UK and the US.